Terms of Service

1. What we build

We build a 3D model of your product and a configurator around it: your options, colors, prices and where requests go. Before any work starts, you get the scope, the price and the launch date in writing, and you approve the plan.

Two rounds of changes are included while we build. New work that isn’t in the plan is quoted first and starts only after you approve it. That written plan, together with these terms, is the whole agreement between us.

2. Price and payment

• Build: 50% when you approve the plan, 50% at launch, once it’s built to the plan. On a 12-month agreement the build fee is half.
• Monthly fee: starts on launch day, billed monthly. A launch in the middle of a month is billed only for the days left.
• Invoices are due 15 days after the invoice date. Amounts are in US dollars and don’t include any taxes you owe.
• Changes to the model itself: your data — colors, prices, texts, options — can be changed at any time and is covered by the monthly fee. Rebuilding geometry, such as a new body or a new floorplan, is $1,000 per model, quoted before we start.
• Rates are locked for 24 months from launch.
• No cut of your sales. We never charge for traffic, visitors or leads.

Launch and acceptance. When we tell you it is built to the plan, you have 10 business days to look it over. Anything that doesn’t match the plan, write it down and we fix it at no charge. If those 10 business days pass without a written list, or you open the configurator to your buyers, it is accepted and the launch payment is due. For 30 days after that we still fix anything that doesn’t match the approved plan at no charge; after that, fixes and small changes are covered by the monthly fee for as long as the service runs.

3. Term and cancellation

On the monthly plan there is no minimum term and no long contract that renews by itself. Tell us by email, 30 days’ notice, and the service ends. On the annual plan you commit to twelve months and the build fee is half in exchange; after those twelve months it continues month to month on the same notice.

Cancelling doesn’t refund the build itself, which paid for work already done.

4. What stays yours

• Your drawings, prices, photos, logo and brand stay yours.
• The 3D model we build and the configurator software are licensed to you, not sold — see section 5.
• We never show your files or your model to another client.
• We show your configurator as an example of our work only with your written permission.

5. What stays ours

The configurator itself — our viewer, our editor, the portal, our code and our library of parts, including everything we built before you arrived — stays ours, and so does the 3D model we build for you. You hold a license to use both for your own products for as long as the service runs; that license isn’t transferable and isn’t for resale. Model files can be bought outright by separate written agreement, priced at the full build fee at list, less what you have already paid towards the build, plus forty-eight months of the subscription for that model; the configurator software is not for sale and is not included in any file purchase.

We also keep what we learn. Nothing identifying you, your prices or your buyers ever leaves, but we’re free to reuse the methods and the generic parts we write along the way.

6. What we do

• Build, host and keep the configurator running.
• Install it on your site and help your dealers install it on theirs.
• Make small updates during the year: prices, options, fixes.
• Send a monthly report: views, builds and requests by dealer.
• Answer by phone and email during business hours, directly, without a ticket queue.

7. What you do

• Send drawings, 3D files or photos, or give us access to a unit to measure.
• Send your option and price list and tell us which options go together.
• Add one line of code to your site.
• Keep prices current in the client portal, or send changes to us.
• Check each buyer’s build before it goes to production. A build sheet is a request from a buyer, not a signed order.
• Make sure you hold the rights to every drawing, photo, logo and price list you send us.

8. Client portal accounts

Accounts are created only by personal invitation. Each account is for one person: please don’t share your sign-in. You’re responsible for what happens in your team’s accounts. When someone leaves your company, tell us and we’ll turn off their access the same day. If we see signs of misuse, we may pause an account and will tell you why.

9. Fair use of the service

A short list of what the service isn’t for.

• Taking our code apart, copying the viewer, or trying to pull the 3D models out of the browser.
• Putting the configurator on a site that isn’t yours or your dealer’s, or reselling access to it.
• Uploading anything unlawful, anything you don’t hold the rights to, or consumer personal data we have no reason to hold.
• Load testing, scraping or anything else that gets in the way of other clients.

If something here happens, we’ll tell you what we saw and give you a chance to fix it. If it carries on, we may pause the service.

10. Late payment and the end of service

If an invoice stays unpaid after we’ve reminded you in writing, the configurator may go offline until it’s paid. An invoice more than 30 days late may carry interest at 1.5% a month, or the highest rate the law allows, whichever is lower.

We keep your files for 90 days after the service ends, then delete them unless you ask us to hand them over. If 3D Lion ever closes, we transfer your model files to you at no cost.

11. No promises we can’t keep

We work hard to keep the configurator online, correct and fast, and we fix our own mistakes at our cost. That is the promise we make, and it is the whole of it: putting the problem right is our only obligation and your only remedy.

The service is provided “as is” and “as available”. We disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise it will be uninterrupted or free of errors, that it will run on every browser and device ever made, or that it will reach any particular level of uptime. There is no service-level agreement unless we sign one with you separately.

A configurator is a sales tool, not a contract of sale. Prices and options are the ones you give us, a build sheet is a request from a buyer, and the final price is the one your desk confirms with that buyer.

We take reasonable care of your files and your accounts, but no system is perfectly secure. We aren’t responsible for access we didn’t cause.

12. What is on your side

Our work ends where yours begins. These are the things we can’t stand behind, because they aren’t ours to control.

• The numbers and files you give us. We show prices, options, specifications and lead times exactly as you give them to us. We don’t verify them, and we aren’t responsible for a figure that turns out to be wrong.
• What you and your dealers change later. A price edited in the portal, an option left visible, a wrong address for incoming requests — those are yours. Tell us and we’ll help put it right, but what was already shown to a buyer is your call to make good.
• Your own website. Our part is one line of code. If your theme, CMS, CDN, security policy or cookie banner changes and the configurator stops appearing, your site is yours to fix. We’ll always tell you plainly what we see.
• Other people’s services. Hosting, networks, browsers, email and SMS delivery, search engines and analytics are not ours. If a request email is delayed or never arrives, we’ll help you trace it, but we don’t carry the loss.
• Your buyers’ devices. Old phones and browsers without 3D support get a simpler fallback instead. We can’t promise every visitor sees the full configurator.

None of this is us stepping away from the work. If something breaks on your side, write to us: we look at it with you and say plainly what it will take.

13. Nothing but the plan

The only thing we owe you is what the written plan says. Calculators, demo configurators, sample figures, slides, calls and everything on this website are illustrations: they are there to help you decide, and they are not part of the agreement.

In particular, we quote no sales lift, no conversion rate and no payback period. Any figure of that kind you have seen from us is an estimate built on inputs you chose yourself — not a forecast, not a promise. Nothing said outside the written plan adds to it or changes it.

14. Limits of our responsibility

Neither side is responsible for the other’s indirect or consequential losses. On our side that means, among other things: lost profit, lost or delayed sales, requests from buyers that were lost or never delivered, time the configurator spent offline, money spent on advertising or staff, the cost of a replacement service, lost data, and harm to reputation — even if we were told they were possible.

Our total responsibility for everything under this agreement is limited to the fees you paid us in the three months before the claim. For anything to do with the build itself, it is limited to what you paid for that build. These limits apply however a claim is framed — contract, negligence or anything else — and they stay in force after this agreement ends. Nothing here limits what the law doesn’t allow us to limit.

15. What you cover for us

If someone brings a claim against us because of something that came from you — a price or specification that turned out to be wrong, a drawing, photo or logo you didn’t hold the rights to, the way you sold to a buyer, or your own use of the configurator — you cover our costs of dealing with it, including reasonable legal fees. We’ll tell you about the claim promptly and let you take the lead on it.

16. Things outside anyone’s control

Neither side is in breach because of something neither side can control: a power or internet outage, a failure at a hosting or email provider, a natural event, a strike, a war, or a change in the law. We’ll tell you what happened and what we’re doing about it. If it lasts longer than 30 days, either side may end the service without penalty.

17. If we disagree

First we talk. Write to us and we’ll get on a call within 10 business days and try to settle it between ourselves. Most things end here.

If that doesn’t work, the dispute is settled by binding arbitration in Elkhart County, Indiana, before one arbitrator, under the rules of the American Arbitration Association, and the award may be entered in any court. Either side may still take a small claim to a small-claims court, and either side may ask a court to stop a misuse of its own property.

Both sides agree to bring claims only on their own behalf, not as part of a class action or a representative action. A claim has to be brought within one year of the moment it arose.

18. Law, notice and changes

These terms follow the laws of the State of Indiana, without regard to its conflict-of-law rules. The courts of Elkhart County, Indiana, have jurisdiction over anything arbitration doesn’t cover.

Notices reach us by email at the address below, and reach you at the address on your account. If we change these terms, we’ll email you at least 30 days before the change affects you; carrying on with the service after that means you accept the new version.

If a clause here turns out to be unenforceable, the rest stays in force. Not enforcing something once doesn’t mean giving it up. You may not transfer this agreement without our written consent; we may transfer it if the business is sold, and we’ll tell you if we do.

Sections 4, 5, 11, 12, 13, 14, 15 and 17 stay in force after the service ends, for as long as they are needed.